Clearance Vault

Privacy Policy

Last Updated: March 9, 2025

Introduction

This Privacy Policy governs your use of the website https://www.clearancevault.com/ (hereinafter “the Website”), which is owned and operated by Clearance Vault, LLC, a North Carolina Limited Liability Company (“we,” “our,” or “us”). We have established this Privacy Policy to inform you of the specific practices and procedures we have adopted regarding the collection, use, maintenance, protection, and disclosure of your personal information.

By accessing or using the Website, you explicitly acknowledge that you have read this Privacy Policy and expressly consent to be bound by its terms and conditions. If you do not agree to all the provisions contained within this Privacy Policy, you must immediately discontinue your access and use of the Website, as continued use constitutes acceptance of these terms.

This Privacy Policy is legally binding and applies to all visitors, users, and others who access, browse, or otherwise utilize any part of the Website, regardless of the method or device used for access.

Information We Collect

Information You Provide to Us

The Website may collect personal information from you when you voluntarily provide such information, such as when you:

  • Create an account on our Website
  • Place an order through our Website
  • Fill out contact forms on our Website
  • Subscribe to newsletters or marketing communications
  • Participate in surveys, contests, or promotions
  • Correspond with us by email or other means

By providing us with this information, you consent to your information being collected, used, disclosed, and stored by us in accordance with this Privacy Policy.

The types of personal information we may collect and process includes, but is not limited to:

  • Full name
  • Email address
  • Billing address
  • Shipping address
  • Payment information (processed securely through our payment processors)
  • Phone number
  • Purchase history
  • Internet Protocol (IP) address
  • Any other information you choose to provide

Information Automatically Collected

When you visit the Website, we may automatically collect certain information about your device and usage of the Website without your input or direct interaction. You hereby acknowledge and agree that we may collect such information. This information may include, without limitation:

  • Log and usage data (such as IP address, browser type, browser version, operating system)
  • Information collected through cookies, web beacons, and similar tracking technologies
  • Referral source data (how you found our Website)
  • Pages visited, time spent on pages, features used, and your navigation path through our Website
  • Device information including device identifiers
  • Network connection type and Internet Service Provider information
  • Shopping cart information and purchase patterns

Cookies and Similar Technologies

Our Website uses cookies and similar tracking technologies to track activity on our Website and hold certain information. A cookie is a small piece of data that our Website stores on your computer, and accesses each time you visit, so we can understand how you use our Website. By using our Website, you expressly consent to our use of cookies and similar technologies.

These technologies are utilized for the following purposes:

  • To identify you and access your information when you sign in to your account
  • To process your shopping cart and purchases
  • To gather statistical data about your usage of and interactions with our Website
  • To maintain session information for logged-in users
  • To store your preferences and settings
  • To remember items you have placed in your cart
  • To protect our Website from unauthorized access and potential security threats
  • To analyze and improve our Website’s performance and user experience

You acknowledge and agree that your information may be collected, stored, and processed by these technologies.

Third-Party Data Collection

The following third-party services may collect data through our website:

  • WooCommerce: Our e-commerce platform that processes order information, cart data, and account details.
  • Square: Payment processor that securely handles your payment information when you make purchases.
  • Google Search Console: Used to monitor and maintain our Website’s presence in Google Search results.
  • Cloudways (Hosting Provider): May collect server logs including IP addresses and access times for security and performance monitoring.
  • Cloudflare: Used for content delivery network services, DDoS mitigation, Internet security, and distributed domain name server services.
  • Wordfence: Security plugin that monitors traffic and activities on the Website to protect against malicious activity.
  • WordPress: Our content management system may collect basic information to enable functionality of the Website.

How We Use Your Information

You hereby acknowledge and consent that we may use the information we collect from you for various purposes, including but not limited to:

  • Processing and fulfilling your orders
  • Managing your account and providing you with customer support
  • Operating and maintaining our Website and its services
  • Responding to your inquiries and providing the information you request
  • Improving user experience and the quality of our products and services
  • Sending order confirmations, shipping updates, and transactional emails
  • Processing payments and preventing fraud
  • Personalizing your shopping experience
  • Communicating with you about products, services, promotions, and events
  • Protecting against, identifying, and preventing security threats, fraud, and other unlawful activity
  • Complying with our legal and regulatory obligations

We reserve the right to use your information in any manner permitted by applicable law. By providing your information to us, you expressly consent to these uses.

Data Storage and Security

We implement security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. Your information is stored:

  • In our WordPress and WooCommerce database (hosted by Cloudways)
  • In email communications and associated storage systems
  • With our payment processors (such as Square) in accordance with their security standards
  • In our service providers’ systems as necessary to provide our services

The security of your data is important to us, and we utilize security tools including but not limited to Wordfence to help protect your information.

NOTWITHSTANDING THE FOREGOING, YOU ACKNOWLEDGE AND AGREE THAT NO METHOD OF TRANSMISSION OVER THE INTERNET OR METHOD OF ELECTRONIC STORAGE IS 100% SECURE AND RELIABLE, AND WE CANNOT GUARANTEE THE ABSOLUTE SECURITY OF YOUR PERSONAL INFORMATION. YOU HEREBY ACKNOWLEDGE THAT ANY INFORMATION YOU TRANSMIT TO US IS DONE AT YOUR OWN RISK. WE SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY DAMAGES THAT MAY ARISE FROM ANY SECURITY INCIDENT THAT IS NOT DIRECTLY CAUSED BY OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

Payment Information

We use Square as our payment processor for all transactions made through our Website. When you make a purchase, your payment information is collected and processed directly by Square. We do not store your full credit card details on our servers. For more information about how Square processes your payment information, please refer to Square’s Privacy Policy.

Sharing Your Information

By using our Website, you explicitly consent to the sharing and disclosure of your information as described in this Privacy Policy. We may share your personal information with:

  • Service providers, contractors, and third-party agents who perform services on our behalf and require access to such information to perform their functions (such as our hosting provider, email service provider, shipping and fulfillment partners)
  • Payment processors (such as Square) to process your payments for products and services
  • Business partners with whom we jointly offer products or services
  • Legal authorities when we believe in good faith that disclosure is necessary to (a) comply with any applicable law, regulation, legal process, or governmental request, (b) protect the rights, property, or safety of Clearance Vault, LLC, our users, or others, (c) detect, prevent, or address fraud, security, or technical issues, or (d) enforce our terms and policies
  • An acquirer, successor, or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, or in the event of insolvency, bankruptcy, or receivership

You acknowledge and agree that once your personal information is shared with or disclosed to a third party, this Privacy Policy will no longer govern the third party’s use or disclosure of your information, and you will be subject to the third party’s privacy practices and policies.

Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information. Subject to local law, these rights may include:

  • The right to access personal information we hold about you
  • The right to request correction of inaccurate personal information
  • The right to request deletion of your personal information under certain circumstances
  • The right to restrict or object to our processing of your personal information under certain conditions
  • The right to data portability under certain conditions
  • The right to withdraw consent where our processing is based on your consent

Exercising Your Rights

To exercise your rights under this Privacy Policy, please submit a verifiable request to:

Privacy Officer legal@clearancevault.com

To verify your identity, you will need to provide at least three of the following with your request:

  • Full name
  • Email address associated with your use of our Website
  • Postal / Shipping address
  • IP address
  • Device identifier
  • Information about your interactions with our Website or order history

We will respond to consumer requests within 45 days of receipt. We may extend this period by an additional 45 days when reasonably necessary, and we will inform you of any such extension. We reserve the right to deny requests as permitted by applicable law, and will provide reasons for any denial.

We may deny your request, in whole or in part, to the extent permitted by applicable law, including if we cannot verify your identity or if we believe the request is manifestly unfounded or excessive. We reserve the right to charge a reasonable fee for processing certain types of requests where permitted by applicable law.

You acknowledge that the exercise of these rights is subject to applicable legal limitations and our legitimate business interests.

Retention of Your Information

We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements, to resolve disputes, and to enforce our agreements. We may retain your personal information even after you have closed your account if retention is reasonably necessary to comply with our legal obligations, meet regulatory requirements, prevent fraud and abuse, or enforce this Privacy Policy and our Terms of Service.

Children’s Privacy

Our Website is not directed to children under 16 years of age, and we do not knowingly collect personal information from children. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at legal@clearancevault.com.

International Data Transfers

Your information, including personal data, may be transferred to and processed in countries outside of your residence, where data protection laws may be different. By using our Website, you consent to such transfers where applicable.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) regarding your personal information. These rights may include the right to know what personal information we collect, disclose, or sell, and the right to request deletion of your personal information.

Do Not Track Signals

Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. We currently do not respond to “Do Not Track” signals.

Accountability

Clearance Vault, LLC is accountable and responsible for our privacy practices and procedures. Our Privacy Officer can be reached at:

legal@clearancevault.com

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us in writing at:

legal@clearancevault.com

Amendments and Modifications to This Privacy Policy

We reserve the right to modify, amend, or otherwise update this Privacy Policy at any time in our sole discretion and without prior notice. Any changes will be effective immediately upon posting the updated Privacy Policy on the Website, and will be reflected in the “Last Updated” date at the top of this Privacy Policy.

Your continued use of the Website following the posting of changes constitutes your acceptance of and agreement to such changes. You are responsible for regularly reviewing this Privacy Policy. We may, but are not obligated to, provide additional notice of significant changes. If you do not agree with any modifications to this Privacy Policy, your sole and exclusive remedy is to immediately discontinue your use of the Website.

Severability

If any provision of this Privacy Policy is held to be unlawful, void, invalid, or unenforceable for any reason, the other provisions of this Privacy Policy will remain in full force and effect. Any invalid or unenforceable provision will be deemed severed from this Privacy Policy and replaced by a valid and enforceable provision that comes closest to the intention underlying the invalid provision.

Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located within North Carolina for the resolution of any disputes arising out of or relating to this Privacy Policy.

Entire Agreement

This Privacy Policy, together with any other policies or agreements explicitly referenced herein, constitutes the entire agreement between you and us regarding the collection, use, and protection of your personal information through the Website.